Website Rusom Business Management
About the Role:
We are seeking a high-performing leader to oversee our global Order-to-Cash (O2C) operational framework and govern our third-party Business Process Outsourcing (BPO) partnerships. In this role, you will act as the key strategic bridge between internal Finance & Commercial leadership and our external service providers, ensuring seamless execution across Accounts Receivable (AR), Collections, Deductions, Credit Management, and Cash Application.
You will drive SLA/KPI adherence, establish robust governance models, lead continuous improvement initiatives, and champion digital transformation across our global finance operations.
Key Responsibilities:
BPO Governance & Vendor Management:
– Establish, monitor, and enforce global governance frameworks across all outsourced O2C and Finance shared services.
– Drive vendor accountability against key metrics including SLAs, OLAs, KPIs, resolution rates, and processing accuracy.
– Conduct regular Operational Performance Reviews (MBRs/QBRs) and lead issue resolution for contractual, operational, or service-delivery gaps.
– Collaborate with BPO partners to build scalable staffing models, cross-training frameworks, and business continuity plans.
Order-to-Cash (O2C) Operations & Financial Oversight:
– Provide functional leadership across end-to-end O2C processes (Credit Risk, Billing, Cash Application, Collections, Dispute & Deduction Management).
– Partner with Commercial, Sales, and Supply Chain teams to resolve systemic payment delays, disputed invoices, and high-risk receivables.
– Monitor global Days Sales Outstanding (DSO), overdue exposure, and bad debt reserves, driving strategies to optimize working capital.
Process Transformation & Digital Enablement:
– Identify, prioritize, and champion process optimization initiatives using Lean/Six Sigma and root-cause analysis methodologies.
– Partner with Global IT and Digital Transformation teams to drive automation (RPA, AI/ML tools, automated cash match, workflow tools) within the O2C ecosystem.
– Standardize global operating procedures (SOPs), target operating models (TOMs), and controls to maintain alignment with internal audit and SOX compliance standards.
Strategic Stakeholder Management:
– Serve as the primary internal contact for regional business leaders, finance controllers, and global commercial executives regarding outsourced finance performance.
– Design and deliver high-impact executive dashboards, operational scorecards, and business cases for senior leadership.
Qualifications & Candidate Profile:
– Education: MBA from a Tier-1 or Tier-2 business school (e.g., IIMs, XLRI, ISB, FMS, SPJIMR) or qualified CA / CFA.
– Experience: 10 to 18 years of progressive experience in Order-to-Cash (O2C), Shared Services / GBS, or BPO Governance.
– Vendor Management: Proven track record of managing global Tier-1 BPO partners (e.g., Genpact, Accenture, Wipro, Infosys, Cognizant) under strict commercial SLAs and SOWs.
– ERP & Technology Expertise: Hands-on experience with enterprise ERP systems (SAP S/4HANA or SAP ECC) and specialized O2C software (e.g., HighRadius, GetPaid, Blackline, ESker).
– Continuous Improvement: Certification or demonstrated experience in Lean Six Sigma, Kaizen, or Agile methodologies is strongly preferred.
– Communication: Exceptional executive communication, negotiation, and change management skills in a matrixed global environment.
To apply for this job please visit www.iimjobs.com.
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