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Relationship Manager (RM) / AVP : will own and grow the credit card business for partner banks. The role requires strong stakeholder management, project execution capability and a deep understanding of digital onboarding, risk processes and card issuance ecosystems. RM will be responsible for achieving issuance targets, enabling new journeys and ensuring smooth cross-functional delivery.
Key Responsibilities
1. Relationship Management
– Act as the single point of contact for partner banks across Product, IT, Operations, Risk, Compliance and Marketing teams.
– Establish strong working relationships from GM to Manager levels to drive joint business goals.
– Conduct monthly business reviews and ensure alignment on key initiatives.
2. Issuance Growth & Business Delivery
– Drive monthly credit card issuance targets across digital, branch, and pre-approved channels.
– Identify growth levers such as simplified journeys, co-brand programs, VAS partnerships, activation campaigns.
3. Project & Program Management
– Lead end-to-end delivery of Projects.
– Coordinate with ISG Product, Technology, BI, Risk and Ops teams for timely execution.
– Maintain a structured PMO-style tracker for all partner deliverables.
4. Operations & Issue Resolution
– Work with bank and ISG operations teams to resolve onboarding, system and other open issues.
– Drive process simplification and reduce TATs to improve customer experience.
5. Analytics & Performance Monitoring
– Review issuance, activation, spend and portfolio dashboards to identify gaps and opportunities.
– Provide insights on branch-level performance, customer segmentation, and competitor benchmarking.
6. Marketing & Portfolio Initiatives
– Collaborate with bank marketing to run targeted campaigns for ETB, NTB segment and activation programs.
– Support customer communication strategies.
7. Compliance, Governance & Reporting
– Ensure all programs are compliant with partner bank policies and regulatory guidelines.
– Publish weekly MIS, business reports and leadership updates.
– Conduct product and process training for bank branches and relevant teams.
Key Skills & Competencies
– Strong relationship and stakeholder management skills
– Understanding of credit card products, underwriting, digital onboarding
– Project management excellence
– Analytical and problem-solving ability
– High ownership, execution mindset and cross-functional coordination
– Excellent communication and presentation skills
To apply for this job please visit www.iimjobs.com.
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