Website RGF Select India
Head – Global Business Shared Services
Industry: Pharmaceutical / Healthcare
Location: Mumbai
Function: Global Business Shared Services / Finance
Reporting to: CFO
Team Size: 80+
Travel: Low
Shift: General Shift
Candidate Profile
– CA qualification is mandatory.
– 20+ years of overall experience.
– 8 – 10+ years of experience in Shared Services, GBS, Finance Operations and/or Finance Transformation leadership.
– Proven experience managing large teams and multi-location operations.
– Experience in Pharma, Healthcare, Manufacturing, FMCG, Chemicals or Global Capability Centres would be preferred.
– Strong exposure to P2P, O2C and R2R processes.
– Strong understanding of financial accounting, reporting, controls and compliance.
– Experience with SAP/S4HANA, automation, digitalisation and process excellence.
– Strong stakeholder-management and change-leadership capabilities.
Role Overview
The Head of Global Business Shared Services will lead end-to-end Finance Shared Services operations across multiple business units and geographies.
The role will be responsible for delivering high-quality, cost-effective and scalable business services while establishing strong governance, service delivery standards and performance metrics.
The leader will also drive a strong agenda around operational excellence, finance transformation, automation, digitalisation and productivity improvement, while building a customer-centric, high-performance shared-services organisation.
Key Responsibilities
1. Shared Services Leadership:
– Lead end-to-end Finance Shared Services operations across multiple business units and geographies.
– Build a scalable and customer-centric shared-services organisation.
– Establish service delivery standards, governance frameworks, KPIs and SLAs.
– Drive continuous improvement and operational excellence.
2. Record-to-Report (R2R):
– Oversee General Ledger, fixed assets, intercompany accounting, reconciliations and month-end close.
– Ensure timely and accurate financial reporting.
– Improve close-cycle timelines and reporting quality.
3. Procure-to-Pay (P2P):
– Lead Accounts Payable and vendor payment operations.
– Strengthen internal controls and compliance.
– Improve vendor experience and payment-cycle efficiency.
4. Order-to-Cash (O2C):
– Oversee billing, collections, cash application and credit management.
– Improve receivable cycles and working-capital efficiency.
– Drive effective collections and dispute resolution.
5. Governance, Controls & Compliance:
– Strengthen financial controls and compliance frameworks.
– Ensure adherence to accounting policies, internal audit requirements, SOX, wherever applicable, and statutory regulations.
– Partner with Internal Audit, Compliance, Tax and External Auditors.
6. Transformation & Digitalisation:
– Drive automation, robotics and AI-enabled finance processes.
– Lead ERP optimisation and finance-transformation initiatives.
– Leverage SAP/S4HANA, reporting tools, workflow automation and analytics platforms.
– Deliver measurable productivity, quality and cost improvements.
7. Stakeholder Management:
– Partner with Business CFOs, Controllers, Functional Leaders and Global Finance Teams.
– Act as a strategic advisor on finance operations, service delivery and process excellence.
– Manage relationships with external service providers and outsourcing partners.
8. People Leadership:
– Lead, develop and mentor a large finance shared-services team.
– Build a high-performance culture focused on accountability and customer service.
– Drive succession planning, capability building and talent development.
To apply for this job please visit www.iimjobs.com.
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