ID: 23009850
Job Description
Work Location Options:Hybrid
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Responsibilities
Our industry is rapidly evolving, and we need courageous, quick thinkers who can craft the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or crafting next year’s financial plan, you can influence both our day-to-day P&L and the strategic direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career.
The position shall be responsible for leading Travel & Lifestyle Services Payments Operations Management including but not limited to Process Improvement Initiatives, Service Level Measurement, Systems Integration, Automation & other business partner Initiatives.
The incumbent will be required to own the TLS payments Operations and provide mentorship, support and process expertise from time to time.
Incumbent is responsible for completing stipulated task within pre-defined timelines, speed and quality.
Experience in stabilizing new transitions & bring together broken processes.
Customer Interaction: Intensive Customer interaction with Senior leaders & TLS Partners on case to case basis.
Problem Solving required in the Job: Problems or Situations faced have generally known /standard approach to solution.
Should have extensive knowledge of Travel business operations, systems & accounting.
Functional Knowledge: Financial accounting, Travel knowledge, GDS and computer knowledge. Should work as subject matter expert and point of contact for escalations and senior management queries.
High Risk Impact: Manages varied type of transactions.
Other Important Factors: Candidate will be required to payments for on Air and Land transactions and ensure SLA adherence.
Candidate should be result oriented and should be able to resolve queries from market.
Should be a self -starter & quick learner with ability to multi-task.
The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area they will be part of.
Should be able to maintain excellent quality along with high efficiency.
The candidate would be required to understand and consistently exceed customer’s expectations whilst always ensuring effective partnership.
Should have an eye for detail with high focus on quality and controls.
He/ She shall ensure that all deadlines are continually met, and adequate controls are maintained over the processes.
He/ She shall be required, among other things, to maintain close contact with customer / business partners, Technologies and other interface groups including co-ordination with related business groups on a need- basis.
Past Experience
Graduation/post-graduation in accounting with minimum 10 years of post-qualification experience in handling Travel related Strategic Projects & over 6-7 years at Leadership position.
Functional Skills
Excellent analytical skills & Eye for detail.
Excellent written & verbal communication skills and an ability to communicate clearly and concisely with all levels of management.
Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements.
Knowledge of Platforms
Knowledge of Travel business and Tools like Sabre, Central Command, BSP/ARC will be an added advantage.
Shift Timing -11:30 AM -7:30 PM,person should be flexible as per the business requirement.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
https://aexp.eightfold.ai/careers/job/17719436?domain=aexp.com&utm_source=linkedin
