Job Overview:
We are looking for a Key Account Manager to lead our client relationships & management. You will be working with Associate Director of Strategic Initiatives and will be responsible for acquiring and growing strategic accounts by delivering to their requirements. The goal is to contribute to sustaining and growing our strategic accounts to achieve long-term success.
Primary Responsibilities:
– Develop trust relationships with a portfolio of major clients to retain them.
– Acquire a thorough understanding of key customer needs and requirements
– Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
– Ensure the correct products and services are delivered to customers in a timely manner
– Serve as the link of communication between key customers and internal teams
– Resolve any issues and problems faced by customers and deal with complaints to maintain trust
– Upselling and cross-selling with the assigned clients.
– Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
– Ensure periodic reporting of execution progress and additional valuable insights with clients.
– Align client’s requirements and expectations with Ops capabilities, define internal KPIs and constantly follow MIS & closely monitor the progress towards targets.
Desired Skills:
1. Should have 3-5 Years of account management experience.
2. Should be from Tier 1 or 2 college
3. Experience in managing large enterprise accounts pref BFSI/FMCG/FMCD/SAAS either at regional or pan India level as Account manager
4. Should have solution based selling experience/mindset, analytical & top notch presentation skills
5. Should have experience in managing large size annual contracts and renewals
6. Should have exposure to Sales CRM tools like Zoho/Salesforce etc
7. Self starter., relationship with top enterprise accounts in the region/zone
8. Should have handled accounts of 20 Cr Revenue
9. Previous experience of working with Business heads/ HR/Marketing heads in top enterprise accounts is a added advantage
10. Ability to grow revenue Share of Wallet(SOW) for existing set of accounts
11. Ability to build/drive strong CXO connects in existing set of accounts
12. Ability to maneuver/drive complex projects and deliver customer delight
13. Should able to create strategic account level plan and drive growth initiatives
https://www.iimjobs.com/j/awign-manager-client-engagement-3-6-yrs-1305134.html?ref=rl
