Website GMT INFOTECH
About the Role:
This is a business leadership role focused on managing collections and debt recovery through a data and technology-driven approach rather than traditional manual methods. The candidate will own the P&L for a portfolio of lender accounts and run it like an independent business.
Role Overview:
The candidate will be responsible for owning the revenue, Gross Profit, and overall performance of a portfolio of lender accounts. The role combines strategic thinking, collection expertise, and technology adoption to build smarter, more effective recovery strategies powered by AI and data.
Key Responsibilities:
– Own the revenue, Gross Profit, and performance of the lender portfolio.
– Design bucket-wise, lender-specific collection strategies based on borrower behavior and portfolio trends.
– Define how AI voice, AI chat, Digital channels, and human advisors work together for maximum efficiency.
– Lead collections to improve productivity, contact rates, and repayment commitments.
– Use data analytics to identify patterns and opportunities across borrower interactions.
– Share ground-level insights to help shape product features and strategy.
To apply for this job please visit www.iimjobs.com.
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