Website Leadway Assurance Company
About the Role:
This is a strategic leadership opportunity within the Finance and Accounts function, responsible for managing multiple teams or a large portfolio, strengthening senior-level client relationships, driving operational excellence, managing risks and transitions, and contributing to business growth.
Key Responsibilities:
Client Management and Business Growth:
– Build and strengthen senior-level client relationships.
– Manage escalations and ensure high client satisfaction.
– Drive contract renewals, SOW reviews and revenue realization.
– Identify opportunities for business growth within existing accounts.
Operational Excellence:
– Ensure delivery meets or exceeds agreed SLAs and client requirements.
– Lead smooth transitions, knowledge transfer and business continuity.
– Monitor process performance, controls and project profitability.
Process Improvement:
– Drive continuous improvement and process optimization initiatives.
– Identify opportunities to improve efficiency, reduce costs and deliver measurable benefits.
– Implement best practices across processes and teams.
Leadership and Team Development:
– Lead, mentor and develop high-performing teams.
– Identify and nurture future leaders.
– Support hiring and team scalability.
– Drive employee engagement and development initiatives.
Financial and Performance Management:
– Monitor project margins, billing and overall financial performance.
– Drive cost optimization and operational efficiencies.
– Ensure timely and accurate billing and revenue realization.
What We are Looking For:
– 12 – 17 years of experience in client relationship management, project delivery and team leadership.
– Strong experience in Finance and Accounts, BPM, shared services or client-facing operations.
– Excellent client engagement and escalation management skills.
– Proven ability to manage large teams and complex projects.
– Strong understanding of process improvement, cost optimization and financial performance.
– Experience in mentoring, hiring and developing teams.
– Exposure to Power BI, CRM systems and project management tools is an advantage.
– MBA or equivalent qualification in Business Management would be preferred.
Why Consider This Opportunity:
A senior leadership role offering the opportunity to work with global clients, lead large-scale operations, drive transformation and build high-performing teams.
To apply for this job please visit www.iimjobs.com.
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