Website Vish Projects
About the Role:
We are looking for an experienced Collection Manager to lead and manage collection operations, drive recovery performance, and ensure effective team management. The ideal candidate should have strong experience in collections/recovery within fintech, NBFC, lending, or financial services.
Key Responsibilities:
– Manage and drive collection and recovery operations across assigned portfolios.
– Lead, manage, and monitor collection teams to achieve business targets.
– Track collection performance, productivity, and portfolio metrics.
– Develop and implement strategies to improve collection efficiency and recovery rates.
– Monitor delinquency, bucket-wise performance, and ageing portfolios.
– Identify performance gaps and take corrective actions.
– Coordinate with internal teams such as Operations, Risk, Credit, and Customer Support.
– Ensure adherence to company policies, regulatory requirements, and collection processes.
– Prepare and share regular performance reports and MIS with leadership.
– Handle escalations and support the team in resolving complex collection cases.
Requirements:
– 5+ years of experience in Collections, Recovery, or Collection Operations.
– Prior experience in Fintech, NBFC, Digital Lending, Banking, or Financial Services is preferred.
– Strong experience in team handling and collection target management.
– Good understanding of collection processes, delinquency, and recovery strategies.
– Strong analytical, communication, and problem-solving skills.
– Ability to work in a target-driven environment.
– Candidates with experience in telecalling, digital, field, or blended collections can be considered.
To apply for this job please visit www.iimjobs.com.
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