Collections Head – Receivables Management – NBFC/FinTech

Role Overview:

We are seeking a highly driven and experienced professional to lead our Collections function. This role will be responsible for developing and executing collection strategies, managing high-impact stakeholder relationships, driving operational efficiency, and achieving collection targets across regions.

Key Responsibilities:

– Develop and implement comprehensive collections strategies to improve recovery rates, reduce overdue receivables, and mitigate credit risks across geographies and segments.

– Lead recovery efforts through strategic client negotiations and collaboration with legal teams, ensuring timely cash flow and resolution of complex receivable issues.

– Develop and maintain Standard Operating Procedures for credit and collections in line with regulatory requirements and internal audit standards, ensuring compliance with internal policies, legal requirements, and tax regulations (GST/TDS).

– Maintain audit-ready documentation and provide end-to-end visibility on outstanding, overdue, and disputed accounts.

– Work closely with Sales, Finance, Legal, and Product teams to align collection strategies, resolve disputes, and ensure a smooth collections process.

– Support credit evaluation processes and implement control mechanisms to reduce exposure to high-risk accounts and improve receivables health.

– Address high-risk accounts, ensure timely escalation of chronic delinquencies, and work with legal and finance teams on resolution strategies.

– Monitor performance against set parameters and conduct weekly reviews with the Sales team.

– Develop and maintain dashboards and reports for segment-wise and bucket-wise collection data to support informed decision-making.

– Contribute to the development and refinement of collections and credit control policies in line with business needs.

Skills & Qualifications:

– 12+ years of experience in collections, credit, or receivables management, with at least 5 years in a leadership role.

– Proven experience managing large collections portfolios and leading high-performing teams.

– Experience in NBFC, Banking, FinTech, Supply Chain Finance, or B2B collections is preferred.

– Strong understanding of collections processes, legal recovery frameworks, and customer relationship management.

– Strong analytical and problem-solving skills; proficiency in Excel and financial reporting tools.

– Excellent communication and interpersonal skills; fluency in English and Hindi is required.

– Proven ability to lead cross-functional teams and manage complex stakeholder relationships.

– Strong experience in Account Receivable/Collection.