Website ARIN CONSULTANCY
Role Title: Deputy Head of Ops
Years of Experience: 8 – 10 years
Location: Mumbai
Looking for a candidate who will be responsible for driving end-to-end operational framework across client onboarding, service delivery, MIS governance, distributor payouts, operational compliance, cash-flow management, and process enhancement initiatives.
Also will lead cross-functional teams, strengthen controls, driving efficiencies, and ensure operational excellence aligned with regulatory and organizational standards.
The role will need to:
Mentorship:
– Mentor the operations team across onboarding, client servicing, MIS, and payouts.
– Establish performance standards, allocate responsibilities, and oversee team development.
– Drive a culture of ownership, accuracy, and continuous learning within the team.
Client Onboarding Oversight:
– Provide strategic direction for the end-to-end onboarding framework for PMS & AIF clients.
– Ensure that all regulatory documentation meets SEBI standards.
– Resolve escalations and ensure a smooth experience for clients and distributors.
– Liaise with sales, legal, custodians, fund accountants, and RTA for fast-tracked onboarding.
Client Service Desk Leadership:
– Oversee the client service desk and ensure high service quality, efficient query resolution, and adherence to SLAs.
– Implement service-level monitoring tools and strengthen escalation matrices.
– Conduct periodic reviews and introduce service improvements where required.
MIS Governance & Analytics:
– Lead MIS strategy, ensuring accuracy, timeliness, and completeness of operational reports.
– Publish dashboards for AUM movement, onboarding status, reconciliation items, operational KPIs, and cash flows.
– Support management with insights for decision-making and operational planning.
Distributor / Channel Partner Payout Management:
– Oversee the entire commission payout process with strong checks and maker-checker controls.
– Validate payout calculations, reconciliations, and ensure timely coordination with finance.
– Improve payout processes, documentation, and partner communication.
Operations Compliance & Regulatory Alignment:
– Ensure that all PMS/AIF operations comply with SEBI regulations and internal audit standards.
– Lead operational audits, compliance reviews, investor grievance closure, and documentation checks.
– Strengthen policies, SOPs, risk controls, and regulatory reporting processes.
Cash Flow Control & Oversight:
– Monitor daily cash flows including client funding, redemption processing, deployment coordination, and bank reconciliations.
– Ensure compliance with allocation norms and fund-level investment restrictions.
– Coordinate with custodians and fund accounting teams on settlements and reconciliations.
Process Excellence & Automation:
– Identify gaps in existing operational workflows and implement process improvements.
– Introduce automation, digitization, and control enhancements across functions.
– Drive periodic reviews of SOPs, checklists, and risk-control matrices.
Ideal candidate would be:
– 8 – 10 years of experience; Chartered Accountant (CA) – Mandatory
– Strong expertise in handling onboarding, operations compliance, fund ops, MIS, and payouts
– Strong leadership and team management skills
– Deep knowledge of PMS & AIF operations and SEBI regulatory framework
– Process-driven, analytical, and detail-oriented mindset
– Strong communication and stakeholder coordination
– Expertise in MIS, reporting tools, and operational dashboards
– Proven ability to drive automation and improve operating efficiency
– High integrity, problem-solving capability, and decision-making skills
To apply for this job please visit www.iimjobs.com.
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