Head – Retail Lending Operations – NBFC/Financial Services

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Title : Head of Retail Business ( Retail Lending Operations) – NBFC / Financial Services

Location : Gurgaon

Role Overview :

– Seeking a Head of Retail Business to build and scale its EV-focused Retail Lending Business.

– The role will lead the development and growth of financing solutions for 3W EV driver-cum-operator (DCO) segments across Tier I and II markets, with expansion into 2W and 4W EV DCO financing in Tier I markets over time.

– This is a P&L leadership role requiring strong capabilities across product , credit, distribution, partnerships, funding structures, and risk systems.

Key Responsibilities :

Business Leadership & P&L Ownership :

– Own and scale the Retail EV Financing business P&L.

– Build and execute the growth strategy for 3W EV driver-cum-operator financing.

– Develop roadmap for expansion into 2W and 4W EV DCO financing.

– Drive business targets, portfolio growth, and profitability.

Product & Customer Strategy :

– Design customer-centric credit products tailored to driver-cum-operators and mobility entrepreneurs.

– Structure innovative financing models including: Asset financing, Driver income-linked lending models, Partner-led financing programs

– Ensure products remain competitive, scalable, and compliant.

Distribution & Go-To-Market :

– Define and execute go-to-market strategy across priority markets.

– Build distribution through: OEM partnerships, Dealer ecosystems, Fleet operators, Mobility platforms

– Establish strong presence across Tier II and Tier III EV markets.

Partnerships & Funding :

– Build institutional partnerships with banks, NBFCs, and financial institutions.

– Structure and scale off-balance sheet lending models, including: Co-lending programs, FLDG-backed structures, Portfolio assignments / buyouts

– Optimize capital efficiency and cost of funds.

Risk, Credit & Technology :

– Work closely with credit and analytics teams to build scalable underwriting frameworks.

– Develop data-driven risk and decisioning systems tailored to EV DCO segments.

– Partner with technology teams to strengthen loan origination, underwriting, and portfolio monitoring systems.

Compliance & Governance :

– Ensure adherence to all NBFC regulatory requirements, including KYC, AML, and customer onboarding norms.

– Maintain strong internal controls across the lending lifecycle.

Educational Qualification / Work Experience / Skills :

– PG/MBA/Graduate with min. 12+ years of experience in Retail Lending Businesses.

– Strong background in secured lending, preferably vehicle finance or asset-backed lending.

– Experience working with emerging customer segments/mobility ecosystems is preferred.

Functional Expertise

Deep understanding of :

– Retail credit and underwriting

– Risk frameworks and portfolio management

– Retail distribution and ecosystem partnerships

– Institutional funding partnerships

Leadership :

– Proven track record of building and scaling retail lending businesses.

– Strong P&L management capability.

– Ability to operate in high-growth, entrepreneurial environments

– Strong ability to work cross-functionally across product, risk, partnerships, and technology teams.

To apply for this job please visit www.iimjobs.com.

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