Website SkillFlix Consultancy
About the role:
The candidate shall design the SOP and process with different sourcing partners. He or she should have good communication skills to coordinate with co-lenders, LSP (sourcing) partners, and external agencies. The role involves designing and implementing collection strategies across different partner portfolios. It is a strategic thinker and process designer role rather than ground-level collection or handling collection executives.
Key Responsibilities:
1. Collection Strategy, Process & SOP Design:
– Design and implement collection strategies across different partner portfolios.
– Monitor portfolio performance and drive data-led decision making.
– Build and continuously improve collection processes and SOPs for various stakeholders.
– Standardize workflows across LSPs (Strategic partners), Co-lenders, and agencies.
– Drive automation and system-based tracking on platform.
2. Stakeholder Management (Critical Role):
– Coordinate with LSP / distribution partners, Co-lenders / NBFCs / Banks, and Collection agencies.
– Align on policies, performance metrics, and recovery approach.
3. Portfolio Monitoring & MIS:
– Track collections, roll rates, and recovery performance.
– Build dashboards and MIS for management reporting.
– Ensure data accuracy and actionable insights.
4. Legal & Compliance Coordination:
– Work with lawyer on recovery.
– Tracking and follow up on each legal case.
– Ensure adherence to regulatory and compliance requirements.
Core Competencies:
– Strong strategic thinking and problem-solving ability.
– Experience in process design & SOP creation.
– Excellent stakeholder management (partners, lenders, agencies).
– Strong communication to coordinate confidently and independently with all outside stakeholders.
– Excellent Excel / data handling skills.
– Ability to work in a fast-paced fintech and new age finance company.
Must-Have Requirements:
– Good communication skills.
– SOP and Process designing experience.
Good-to-Have (Optional):
– Collection experience in fintech / digital lending environment will be preferred.
To apply for this job please visit www.iimjobs.com.
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