Team Leader – Collection – Auto Finance

Duties and Responsibilities:

Collection strategy:

– Set collection business plan that maximizes profits and asset growth of the company.

– Improve collection performance through developing key strategies including segment of accounts, allocation and activity, organization and team structure, outsourcing, and repossession criteria.

– Monitor collection performance through business analysis such as KPI and Performance Quality Review.

– Improve collection policies according to strategic direction.

Collection management:

– Select and assess collection vendors to improve performance and efficiency of outsourcing.

– Receive reports from collection managers who manage vendors and supervise them.

– Determine and approve on operational tasks including allocation, activity, litigation, repossession, write off, and complaint resolution.

– Oversee improvement and introduction of collection systems.

Team management and employee development:

– Lead and develop employees to increase skills and competencies.

– Promote effective teamwork and an inclusive environment for all employees.

– Coach direct reports and ensure they understand their impact on the team.

– Set and clearly communicate expectations.

Collection process set up for launching:

– Review collection policy and set up detailed operational process for the policy.

– Direct and ensure that all employees develop and test for collection management.

– Support all other duties related to the launch.

Knowledge and Skills:

– Understand collection process and KPIs pertained to auto finance product.

– Possesses strong critical thinking, problem solving, and decision making skills.

– Demonstrates strong presentation skills and ability to explain complex concepts.

– Excellent communication skills, both oral and written.

– Power Point Presentation development and presentation skills.

– Excellent interpersonal relations skills, including relationship building with internal and external customers.

Education and Experience:

– Bachelors degree/PG

– 12+ years of relevant experience in collection within Consumer Financial Services, Automotive Finance industry background preferred.