Website Uni Cards
About the Role:
Credi Shield is Unis credit protection and consolidation program designed to help customers manage high-interest loans and credit cards through structured journeys, automation, and strong operational execution.
The Program Manager will own end-to-end execution of the Credi Shield program across product, operations, CRM workflows, partners, and internal teams. This role sits at the intersection of business, product, operations, and customer experience.
What You Will Do:
– Own end-to-end Credi Shield program lifecycle
– Translate business goals into execution plans and milestones
– Act as single point of accountability for delivery and outcomes
Cross-functional execution:
– Work with Product, Tech, Ops, CRM, Risk, Sales, Collections, and Support
– Ensure smooth handoffs across lead intake, eligibility, document collection, disbursal, and closure
Process & Automation:
– Design and improve CRM workflows and Push automation-first execution
Partner & CX:
– Coordinate with lending partners and vendors
– Track SLAs, escalations, and compliance
Reporting:
– Own dashboards for funnel, TATs, drop-offs, and disbursals and share leadership updates
What Were Looking For:
– 3-5+ years in Program Management / Ops / Product Ops
– FinTech / Lending / Credit Card experience
– Strong CRM and workflow exposure
– Excellent stakeholder management
Why Join Us:
– Opportunity to lead and influence strategy in a growing organization.
– Work closely with senior leadership on key business decisions.
– Scope for meaningful impact and career growth within the function.
To apply for this job please visit www.iimjobs.com.
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