Univest – Head – Operations – Broking Business

Head Operations | Broking Business

Role Purpose:

Lead and manage end-to-end operations for the broking business, ensuring seamless, scalable and compliant execution across client onboarding, trading operations, settlements, risk controls, reconciliation, corporate actions, service operations and regulatory requirements.

Key Responsibilities:

– Own end-to-end broking operations across the trade lifecycle order execution, trade processing, confirmation, settlement and reconciliation.

– Lead client onboarding/KYC, account opening, documentation, activation and account maintenance processes.

– Ensure accurate and timely trade settlement, pay-in/pay-out, funds and securities reconciliation.

– Oversee coordination with exchanges, clearing corporations, depositories, banks, custodians and other external partners.

– Establish strong operational controls, SOPs, maker-checker mechanisms and risk controls to minimise errors, fraud and operational losses.

– Ensure compliance with applicable SEBI, exchange, clearing corporation, depository and other regulatory requirements.

– Manage operational aspects of corporate actions, pledges/unpledges, transfers, account closures and other client transactions.

– Drive process automation, digitisation and straight-through processing to improve TAT and reduce manual intervention.

– Monitor operational MIS, KPIs, ageing, exceptions, reconciliation breaks and service-level metrics and drive corrective action.

– Lead and resolve high-priority client and operational escalations in coordination with business, risk, compliance and technology teams.

– Partner with Product and Technology teams to improve platforms, workflows and operational efficiency.

– Identify operational risks and implement business continuity and disaster recovery processes.

– Build, manage and develop the operations team, including capacity planning, performance management and succession planning.

– Manage operational audits and ensure timely closure of audit observations and regulatory/exchange requirements.

– Continuously identify opportunities for cost optimisation, process simplification and scalability.

Key Success Metrics:

– Settlement and reconciliation accuracy

– Operational TAT and SLA adherence

– Reduction in manual processes/errors

– Client onboarding turnaround time

– Exception and escalation resolution

– Regulatory/audit compliance

– Operational cost efficiency

– System/process uptime and scalability

– Team productivity and effectiveness

Ideal Candidate:

– 12-18+ years of experience in broking / capital markets operations, preferably with leadership experience.

– Strong understanding of the Indian equity broking ecosystem, including exchanges, clearing, depositories and settlement processes.

– Experience managing large-scale operations teams and complex operational workflows.

– Strong knowledge of SEBI/exchange/depository regulations and operational controls.

– Proven track record of process automation, transformation and operational scalability.

– Strong analytical, stakeholder-management and problem-solving skills.

– Experience working closely with Technology, Risk, Compliance, Finance, Product and Business teams.

– Education: Graduate/Postgraduate; MBA/CA/CS/CFA or relevant capital-markets qualifications preferred.