Description :
– J.P. Morgan Asset Management (JPMAM) is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing to meet the client’s full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.
– JPMorgan Asset Management (UK) delegated certain transfer agency functions to Third Party Administrators (“TPA”); the services provided include processing of deal transactions, maintenance of the register, settlement/reconciliation of payments and execution of corporate actions, client servicing of retail clients, processing of Trailer fee calculations.
– As a UK Service Delivery Associate, you would be responsible for overseeing the delivery of these services and managing the relationship with the appointed TPA, platform and Step Through Process vendors. The TA Service Delivery function provides a point of escalation for service-related issues in general, and acts as the first point of contact for both the TPA and internal AM teams in regard to TPA activities.
Job Responsibilities :
– Relationship Management – TPAs, Banking providers, platforms, internal parties, errors
– Maintain the agreed and appropriate oversight of our TPAs, banking vendors & Sub Registers
– Escalation point for any operational issues both for the TPA and internal Asset Management teams as well as escalation towards management
– Maintain daily/weekly/monthly checkpoints with TPA or Banking providers
– Responsibility to spot, act on and minimize risks within the business
– Subject Matter Expert for JPMAM projects where required
– Liaison with other internal & external vendors
Required qualifications, capabilities and skills :
– Good knowledge on CASS Regulations and Client Money segregation
– To have the initiative to look for ways to improve and challenge processes
– Excellent communication skills, interpersonal awareness, managing impact
– Ability to easily build strong relationships internally/externally
– Positive attitude to change and high risk/controls mindset
– Resiliency; flexible under pressure
– Strong organizational skills, attention to detail and time management
Preferred qualifications, capabilities and skills :
– Attention to details, accuracy, and strong organization skills. Demonstrated ability to work effectively with a variety of internal and external stakeholders.
– Ability to get things done in a dynamic and fast paced environment and effectively multi-task. “Can do attitude” all times. Client focused mind-set.
– Positive attitude towards compliance and controls. Proactive attitude, commitment to continuous learning. Strong ownership skills.
– Excellent verbal & written communication. Strong problem-solving skills, detail oriented with the ability to understand multiple perspectives.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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https://www.iimjobs.com/j/jp-morgan-chase-associate-asset-management-uk-service-delivery-3-5-yrs-1303679.html?ref=rl
