About the job
Job Summary
Business Support Management (BSM) is a function within Corporate & Investment Bank (CIB) Finance & Business Management. You will be part of the group responsible for administrative and control-focused support to our CIB businesses. This includes, but is not limited to, oversight and management of Administrative Assistants and general support of day-to-day business functions and controls.
You will collaborate with people across all levels and multiple lines of business to execute deliverables e.g., Business Managers, CIB BSM global counterparts, and Internal Business Partners such as Business Control, Compliance, Human Resources, and Technology.
Job Responsibilities
Management of on/off boarding process e.g., verification checks, provision of technology and management of technology accesses including hardware, applications, market data for joiners and leavers
Implementation of controls including consecutive leave, physical access management, business resiliency support, centralized policy and procedure; Communicate and coordinate implementation of firmwide policies and changes in strategy; Partnership with regional and global teams to ensure business initiatives are achieved
Real Estate coordination including space planning, move management and location strategy; Represent CIB in firmwide and regional real estate strategy reviews and execution of associated logistics; Liaison with Global Real Estate and Facilities on projects and day to running of our locations
Ensuring accuracy of headcount projections used in space planning; Reporting and analytics on our headcount and real estate footprint; Manage space assignments to optimize the utilization
Analysis of operational changes and assess the change impact. Analyze and summarize data for presentation and interpretation
Assist in day-to-day issues that arise e.g., seating constraints and Tririga/data issues
Handle ad-hoc requests from business related to technology, real estate, resource allocation etc. Plan and oversee ad-hoc projects from execution through completion. Respond to audit and compliance queries
Required Qualifications, Skills And Capabilities
Proven people management track record, especially in managing change
Ability to implement new processes, escalate issues and communicate with influence
Ability to analyse processes and issues: troubleshoot, make connections, leverage data and problem solve.
Experience in operating across multiple locations, with different languages, customs and cultural backgrounds.
Strong control mind-set and attention to detail, Previous working experiences of control functions would be valuable
Excellent communication skills, with a proficiency in both written and spoken English
Minimum 5 years working experience, preferable Investment Banking
Preferred Qualifications, Skills And Capabilities
Work independently whilst also operating effectively in a team based environment
Demonstrate strong attention to detail, Be a self-starter, prioritize and manage a demanding workload
Strong Microsoft Office capabilities especially excel and power point
Develop relationships and demonstrate influence across a range of functions
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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