Website Conviction HR
Job Description:
To manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks.
Typical Job Duties:
– Senior Leadership Role with 15+ years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting.
– Subject Matter Expert with extensive industry knowledge on Cards Domain.
– Ideally should have managed cards Disputes operations in a bank or BPO for 7-10 years thus have a solid understanding of Disputes rules of schemes (e.g. MasterCard, VISA etc.) along with experience in Acquirer (Merchant) On-boarding and Servicing activities.
– Delivers Thought Leadership.
– Strong people, Process, Client & Stakeholders management skills.
– Should be able to work independently and drive the team to achieve desired result.
– Excellent Communication and Presentation skills.
– Ability to Re-define processes and proactively know / understand & manage stakeholders expectation.
– Leads / Manages work streams / sub-areas of engagement Leads.
– Responsible for stakeholder management within work streams / sub-areas of engagement.
– Responsible for overall engagement and management of the projects.
Competencies/Skill set requirements:
– In depth understanding of account opening / maintenance / Dispute process and knowledge on other banking products.
– Good team & process management skills.
– Good MS Excel skills.
– General management skills.
– Transformation Ideation.
Preferred personal attributes:
– Interpersonal effectiveness.
– Result orientation.
– Customer orientation.
– Analytical thinking.
– Self-motivated.
Knowledge/Experience requisite:
– 12 – 15+ years of experience in Banking and Cards domain with hands on experience in Dispute and Fraud Management.
– Holds good understanding of servicing related activities of Merchant onboarding.
Shift of operations:
– Flexibility to work in any shift as needed.
To apply for this job please visit www.iimjobs.com.
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